Property Manager

We have partnered with an SFR owner/operator who is looking to build out their Ops team in Cleveland, OH. As a founding member of the Property Management team in Cleveland, the Property Manager will assume responsibility leasing, rental compliance, move in/move out documentation, rent collections, renewals, maintenance coordination and overall portfolio performance for your specific territory. This person will be tasked with fostering robust collaborative ties with local market teams, national and centralized support teams, as well as third-party business partners. This is an integral role providing oversight to the complete resident journey, from lease application to maintaining the brand integrity of the resident experience, through to move-out procedures.

Responsibilities:

• Own the resident experience as Brand Ambassador, focusing on cultivating positive customer and resident sentiment across both private and public spheres.
• Conduct thorough audits of all lease documents, signatures, renter’s insurance, move-in funds, and deposits.
• Implement a comprehensive Resident Journey move-in touchpoint, overseeing mid-lease interactions to ensure a seamless renewal experience.
• Collaborate closely with the central renewals team to manage the renewal process, providing regular updates to Head of Asset Management and Leadership
• Effectively manage the resolution of violations, ensuring compliance with state and local guidelines for new move-ins and renewals, including for Section 8 and housing-assisted residents.
• Oversee the collections process within your designated territory.
• Develop resident coordination and property administration procedures, including the daily scanning and depositing of funds in the local office, while maintaining industry-leading KPIs and CSAT scores for resident communications.
• Handle the lease expiration process from renewals to Notice To Vacate, ensuring compliance with company timelines and local/state requirements. Represent the company in court when necessary.